Business Writing – Email & Report Writing Essentials

Emails and reports are some of the most frequently written business documents.

This workshop covers the five Ws of writing emails and reports that are concise, focused and get the results you need:

Why?
Who?
What?
How?
Words?

Could you be offending people by addressing and signing off your emails badly or getting the tone wrong?

How can you organise your content to make sure important information is clear to readers? Structuring content is even more important in longer reports: you can’t afford to waste time writing documents that people won’t read.

This intensive workshop shows you how to focus on what you are trying to achieve in your reports and emails, and gives you techniques to ensure that your final documents meet those objectives.

What you will learn on this email & report writing essentials

During this course, you will cover:

Analysing your audience and tailoring the content to their specific needs
Adjusting your tone and formality for your reader and purpose
Writing emails that get read even if they include a lot of information
Picking out key points and making them stand out from supporting information
Using best practice in structuring your reports
Keeping your subject line short and punchy
Adapting your writing style to best practice for business
Proofreading your emails and reports effectively

What our customers say

“Some good tips during the course and the accompanying course book is very comprehensive.”

JH, ICF International

“Great programme that highlights key issues with more examples of our own work.”

LC, IPSEN Biopharm

“Very good, interesting trainer.”

KA, Formula One Management

“The report writing course was a good use of my time and even though some of the tools and techniques were subtle, this will make a big difference if applied to my own work. Thanks Giulia!”

RL, BNP Paribas

How we deliver the email & report writing essentials

It is available as :

A three-hour tutor-led Virtual Classroom
A 60 minute online self-study package

Tutor-led classroom

An intensive three-hour tutor-led workshop incorporating individual and group exercises to practise the learning points covered.

Self-study (online) package

A self-study package containing four modules with exercises, totalling one hour.

Course Contents

Why?

What’s the purpose of business writing? Why does it differ from other forms of writing?
Having a clear objective for your emails and reports

Who?

Do you know who you’re writing for?
What will they want out of your email or report? The first step to making sure you deliver!
How do you satisfy a mixed readership with multiple requirements?

What?

Deciding what information is relevant − the payoff for having a clear objective
Deciding the level of detail to include is easier when you’ve analysed your audience

How?

Getting to the point and supporting it with enough context
Your subject is the key to getting your email read – learn some techniques from journalists on writing compelling subject lines
Structuring longer documents – grouping and sequencing information
Have you ever been offended by an email? A look at what makes good email etiquette
It can come down to the little things: how do you address your recipient? How do you sign off?
How your words or punctuation can contribute to misunderstandings

Words?

Eight principles for effective business writing
Adapting your style to your reader and to your company standards
Ensuring your layout helps key information to stand out
Word™ tools that can help you
Common mistakes to avoid when proofreading

Plain Words – the Documentation and Training People

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