Plain Words – the Documentation and Training People
Book a private course, your choice of date and venue (office or virtual classroom)Book an online self-study courseView a taster of this course
Email & Report Essentials – Training Course Outline
Emails and reports are some of the most frequently written business documents.
This workshop covers the five Ws of writing emails and reports that are concise, focused and get the results you need:
Could you be offending people by addressing and signing off your emails badly or getting the tone wrong?
How can you organise your content to make sure important information is clear to readers? Structuring content is even more important in longer reports: you can’t afford to waste time writing documents that people won’t read.
This intensive workshop shows you how to focus on what you are trying to achieve in your reports and emails, and gives you techniques to ensure that your final documents meet those objectives.
What you will learn on this email and report writing course
During this course, you will cover:
- Analysing your audience and tailoring the content to their specific needs
- Adjusting your tone and formality for your reader and purpose
- Writing emails that get read even if they include a lot of information
- Picking out key points and making them stand out from supporting information
- Using best practice in structuring your reports
- Keeping your subject line short and punchy
- Adapting your writing style to best practice for business
- Proofreading your emails and reports effectively
What our customers say
“Some good tips during the course and the accompanying course book is very comprehensive.”
JH, ICF International
“Great programme that highlights key issues with more examples of our own work.”
LC, IPSEN Biopharm
“Very good, interesting trainer.”
KA, Formula One Management
“The report writing course was a good use of my time and even though some of the tools and techniques were subtle, this will make a big difference if applied to my own work. Thanks Giulia!”
RL, BNP Paribas
How we deliver the Email & Report Essentials course
It is available as :
Private courses (at your premises or online virtual classrooms)
An intensive three-hour tutor-led workshop incorporating individual and group exercises to practise the learning points covered.
We adopt a flexible approach so that even our standard courses are tailored to your needs. Our trainers are all professional writers as well as experienced trainers. They use their judgment on the day to adjust the content and pace of the course so that delegates get the training that is right for them. This is done by:
- Discussing your requirements with you before the course
- Assessing the pre-course questionnaires
- Discussing with the delegates at the start of the course their objectives and outcomes
- Checking throughout the day that objectives are being met.
We can also further adapt the course by:
A self-study (online) package
A self-study package containing four modules with exercises, totalling one hour.
- What’s the purpose of business writing? Why does it differ from other forms of writing?
- Having a clear objective for your emails and reports
- Do you know who you’re writing for?
- What will they want out of your email or report? The first step to making sure you deliver!
- How do you satisfy a mixed readership with multiple requirements?
- Deciding what information is relevant − the payoff for having a clear objective
- Deciding the level of detail to include is easier when you’ve analysed your audience
- Getting to the point and supporting it with enough context
- Your subject is the key to getting your email read – learn some techniques from journalists on writing compelling subject lines
- Structuring longer documents – grouping and sequencing information
- Have you ever been offended by an email? A look at what makes good email etiquette
- It can come down to the little things: how do you address your recipient? How do you sign off?
- How your words or punctuation can contribute to misunderstandings
- Eight principles for effective business writing
- Adapting your style to your reader and to your company standards
- Ensuring your layout helps key information to stand out
- Word™ tools that can help you
- Common mistakes to avoid when proofreading
You can book a private course, call us on +44 (0)1235 60 30 22 or email .
Plain Words Ltd
The Documentation &
tel 01235 60 30 22
Keep your business writing current, clear and concise
All our courses are available as online remote training sessions